When reporting spam emails, it is critical that you send us the email headers. Please do not forward the spam email. Forwarding the email will remove the original headers.
Cox Security Suite Plus powered by McAfee® is a free service included with Cox High Speed Internet. You can protect and manage up to five devices. These five devices may be in any combination of Windows or macOS computers, Android smartphones and tablets, or Apple iOS iPhones and iPads. Cox Email provides built-in anti-virus protection to help defend Cox Internet customers from receiving hazardous computer viruses through email. This free service is automatically active without requiring installation. Customers do not need to contact Cox to benefit from this service. This anti-virus protection works in the following ways. To remove infected files, run the tool. It will automatically scan all available disks and try to heal the infected files. If a virus is found, you'll be asked to restart your computer, and the infected file will be repaired during startup.
Report a spam email sent to your Comcast.net email account
Webmail Users
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- Select the message you wish to report as spam.
- Click the 'Spam' button in the right-hand corner of the webmail console.
Email Client Users (Windows Mail, Outlook, Thunderbird, etc.)
- Select the message you wish to report as spam.
- Forward the spam message as an attachment to missed-spam@comcast.net.
Report spam email sent from within the Comcast Network
Once you have copied the full message headers from the spam message, paste the header and message into an email and send it to abuse@comcast.net.
Cox Security Suite
How to unblock an email address
If an email is unable to be delivered to a Comcast.net email address, it's possible the sender's email provider is blocking your address as an antispam precaution for Xfinity customers.
The sender should receive an error message containing a link to a FAQ with valuable information regarding the issue and steps necessary to request removal.
Cox Mcafee
Email administrators can submit the blocked IP address to the Security Assurance department to determine if the IP address is eligible for removal by completing the Blocked Provider Request Form. Requests submitted through this form are reviewed on a 24x7 basis.
